Tuesday 21 February 2012

Causes of Anger at Work




As a Manager, we have the responsibility to manage emotions in the workplace. Anger at the workplace can cause unpleasant and uncomfortable emotions to many. Here we present the Top Ten causes of anger in the workplace. Anger in the workplace is quite common and research by Bensimon showed that most employees were annoyed at least 10 times daily. The frequency of the causes may vary according to your position in your organization. The results were from a survey from Monster(A online recruitment agency) and various journal papers. The list will help you avoid commonly made mistakes in organization.

1. Bad Management
->a. Employee was told to do something he felt was wrong or incorrect.
->b. Continuously changing expectations
->c. Supervisor was a micromanager and criticized employee frequently.
->d. Employee felt better qualified and skilled than his supervisor.
2. Unjust Treatment
->a. Another employee doing the same job made more money.
->b. Lack of punishment for other non-performing employees
3. Lack of career opportunity
->a. Employee was promised a raise, promotion or important project, and it did not happen.
4. Not being appreciated
->a. Managers whom do not have rewards systems for good work results
5. Excess Workload
->a. Employee could not live up to a supervisor's expectations, because the expectations were too high
6. Computer Irritations
->a. Slow, Inefficient Computer Systems
->b. Lack of Training
7. Dishonest Colleagues
->a. Office Politics that play a large part in propagating the unjust treatment felt by employees
8. Incompetence of subordinates
->a. Bosses are often angered by subordinates who are unable to fulfill the bosses’s work expectations.
9. Interpersonal Incivility
->a. Rude colleagues whom are rude and lack interpersonal skills
10. Asserting Power
->a. Managers use anger to asset control over subordinates

Stay tune for our next issue anger management techniques that can be used on yourself and others.